Refund policy
Shipping & Returns Policy
Shipping
Fast, transparent shipping — delivered with care. Here's everything you need to know about how we ship and deliver your purchase.
1. Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding weekends and holidays) after we receive your order confirmation and payment verification. During major sales events (like Black Friday) or new product launches, processing may take 1–3 business days. We'll notify you on our website if there are any delays.
2. Shipping Destinations
We currently ship to the continental United States.
3. Order Tracking
The moment your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package. You can also check status anytime by logging into your account.
4. Delivery & Issues
We partner with reliable carriers including USPS, UPS, and FedEx. Please double-check your shipping address at checkout — we can't be responsible for packages lost or delayed due to incorrect addresses. If you catch a mistake before it ships, email and we'll fix it. If tracking shows delivered but you can't find the package: check with household members/neighbors, look around all delivery areas (porch, garage, mailbox), contact your local carrier with the tracking number, and if it's still unresolved, contact us within 7 days of the marked delivery date and we'll help.
Returns & Refunds
We offer a 30-Day Money-Back Guarantee on purchases made directly from D'BakerAid.
- Unused & in original packaging (all accessories, bowls, manuals, and protective inserts, in resalable condition): full refund of the product price. An item that was opened but not used and is still resalable also qualifies for a full refund.
- Opened or used: still returnable within 30 days, refunded at the product price less a 15% restocking fee, which covers return shipping and inspection/repackaging.
- Return shipping: customers are responsible for return shipping costs on change-of-mind returns. We recommend a trackable, insured method.
- Defective or incorrect items: covered in full under our 2-Year Warranty — no restocking fee and no return-shipping charge.
How to start a return
Email with your order number and proof of purchase for a Return Merchandise Authorization (RMA) number and instructions. We respond within 48 hours (Monday–Friday). Write your RMA number on the mailing label and ship to:
D'BakerAid Returns, 2090 S Baker Ave, Ontario, CA 91761
For your security, return your package with an insured, trackable carrier (e.g. UPS, FedEx, USPS) and keep your receipt — this protects you if the item is lost or damaged in transit.
Return Exceptions
Items damaged by misuse or neglect, or with intentional physical damage, are not eligible for return or refund. (Opened or gently used items in resalable condition are still returnable — see the 15% restocking fee above.)
Refunds
Approved refunds are issued to your original payment method within 5 business days after the return arrives and passes inspection. Original processing & handling charges are non-refundable.
International Orders
There are no refunds or exchanges on international orders.
Questions? Email .