Shipping & Returns Policy

Fast, Transparent Shipping. Delivered with Care.

We’re so excited to get your order to you! Here’s everything you need to know about how we ship and deliver your purchase.

Orders are processed within 1-2 business days (Monday-Friday, excluding weekends and holidays) after we receive your order confirmation and payment verification.

Please note: During major sales events (like Black Friday) or new product launches, processing may take 1-3 business days. We'll notify you on our website if there are any delays.

We currently ship to the continental United States.

The moment your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to follow your package’s journey right to your doorstep. You can also check the status anytime by logging into your account on our site.

Carriers: We partner with reliable carriers like USPS, UPS, and FedEx.

Address Accuracy: Double-check your shipping address at checkout! We can’t be held responsible for packages lost or delayed due to incorrect addresses. If you catch a mistake, email us at c.care@dbakeraid.com ASAP—if it hasn't shipped, we can fix it.

Failed Deliveries & Delays: While we provide estimated delivery windows, sometimes carriers experience unexpected delays (weather, high volume, etc.). If your tracking shows delivered but you can’t find it, please:

1. Check with household members or neighbors.

2. Look around all possible delivery areas (porch, garage, mailbox).

3. Contact your local post office or carrier with the tracking number.

4. If you still can’t locate it, contact our support team within 7 days of the marked delivery date, and we’ll help resolve the situation.

We stand behind the quality of our products and are pleased to offer a 60 Day Money Back Guarantee (excluding processing and handling charges). Any purchase made directly from D'BakerAid, online or through our call centers, in the event our product is defective and/or you are not completely satisfied, simply return the product with your proof of purchase (i.e.: receipt, Bill of Sale, UPC code, photo’s of the product, proof of authenticity (all authentic product comes with a security sticker) plus the production date code that is stamped on the product)  and reason of returning within 60 days from receipt of the package to receive your refund for the product(s) excluding processing and handling charges.

Contact our Customer Service Department toll-free or by email c.care@dbakeraid.com for a Return Merchandise Authorization number and return instructions. We pledge to respond within 48 hrs (Monday through Friday) on all requests.

Write the Return Merchandise Authorization number given to you by Customer Service on your mailing label. Our return mailing address is:

CTK, 3100 S Hamner Ave, Ontario, CA 91761

For your security, please return your package with an insured carrier (e.g.: UPS, FedEx, USPS Parcel, Canada Post, Purolator) and retain a receipt for your records. This will protect you in the event that the item ID is damaged or lost in transit.

 

Items that have been excessively worn, used, or altered are not eligible for return or exchange. Products with intentional physical damage are also excluded from this policy.

There are no refunds or exchanges for International Orders.

For questions or comments regarding your return, please email our customer service: c.care@dbakeraid.com