Shipping & Returns Policy

Fast, Transparent Shipping. Delivered with Care.

We're so excited to get your order to you! Here's everything you need to know about how we ship and deliver your purchase.

Orders are processed within 1-2 business days (Monday-Friday, excluding weekends and holidays) after we receive your order confirmation and payment verification.

Please note: During major sales events (like Black Friday) or new product launches, processing may take 1-3 business days. We'll notify you on our website if there are any delays.

We currently ship to the continental United States.

The moment your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package's journey right to your doorstep. You can also check the status anytime by logging into your account on our site.

Carriers: We partner with reliable carriers like USPS, UPS, and FedEx.

Address Accuracy: Double-check your shipping address at checkout! We can't be held responsible for packages lost or delayed due to incorrect addresses. If you catch a mistake, email us at c.care@dbakeraid.com ASAP—if it hasn't shipped, we can fix it.

Failed Deliveries & Delays: While we provide estimated delivery windows, sometimes carriers experience unexpected delays (weather, high volume, etc.). If your tracking shows delivered but you can't find it, please:

1. Check with household members or neighbors.

2. Look around all possible delivery areas (porch, garage, mailbox).

3. Contact your local post office or carrier with the tracking number.

4. If you still can't locate it, contact our support team within 7 days of the marked delivery date, and we'll help resolve the situation.

We offer a 30-Day Money-Back Guarantee on purchases made directly from D'BakerAid.

The deal: try D'BakerAid at home for up to 30 days from delivery. Products may be opened and reasonably used for normal home evaluation.

What you get back: your refund is the product price, minus only the $24.95 cost of the prepaid return label. No restocking fee, no inspection fee. Original processing & handling charges are not refundable.

How it works: email us and we'll send a prepaid return label with instructions. Send back everything that arrived in the box; items that are intentionally damaged, materially altered, or returned incomplete may be refused or subject to an appropriate deduction as permitted by applicable law. Full details in the 30-Day Returns & Refunds Policy.

Defective or incorrect items: covered in full under our 2-Year Limited Warranty — no fees of any kind, and D'BakerAid pays the shipping both ways.

How to start: Email c.care@dbakeraid.com with your order number. We respond within 48 hours (Monday–Friday) with your prepaid return label and step-by-step instructions.

Refunds: issued to your original payment method within 5–10 business days after the return arrives and passes inspection. Original processing & handling charges are non-refundable.

There are no refunds or exchanges for International Orders.

For questions or comments regarding your return, please email our customer service: c.care@dbakeraid.com