Shipping & Returns Policy

Fast, Transparent Shipping. Delivered with Care.

We're so excited to get your order to you! Here's everything you need to know about how we ship and deliver your purchase.

Orders are processed within 1-2 business days (Monday-Friday, excluding weekends and holidays) after we receive your order confirmation and payment verification.

Please note: During major sales events (like Black Friday) or new product launches, processing may take 1-3 business days. We'll notify you on our website if there are any delays.

We currently ship to the continental United States.

The moment your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package's journey right to your doorstep. You can also check the status anytime by logging into your account on our site.

Carriers: We partner with reliable carriers like USPS, UPS, and FedEx.

Address Accuracy: Double-check your shipping address at checkout! We can't be held responsible for packages lost or delayed due to incorrect addresses. If you catch a mistake, email us at c.care@dbakeraid.com ASAP—if it hasn't shipped, we can fix it.

Failed Deliveries & Delays: While we provide estimated delivery windows, sometimes carriers experience unexpected delays (weather, high volume, etc.). If your tracking shows delivered but you can't find it, please:

1. Check with household members or neighbors.

2. Look around all possible delivery areas (porch, garage, mailbox).

3. Contact your local post office or carrier with the tracking number.

4. If you still can't locate it, contact our support team within 7 days of the marked delivery date, and we'll help resolve the situation.

We offer a 30-Day Money-Back Guarantee on purchases made directly from D'BakerAid.

Eligible for a full refund: your D'BakerAid must be unused, in brand-new resalable condition, in its original packaging, with all accessories, bowls, manuals, and protective inserts. An item that was opened but not used and is still in resalable condition also qualifies for a full refund.

Opened or used items: still returnable within 30 days, but refunded at the product price less a 15% restocking fee, which covers return shipping and inspection/repackaging.

Return shipping: customers are responsible for return shipping costs on change-of-mind returns. We recommend a trackable, insured method.

Defective or incorrect items: covered in full under our 2-Year Warranty — no restocking fee and no return-shipping charge. See the Warranty section.

How to start: Email c.care@dbakeraid.com with your order number and proof of purchase for a Return Merchandise Authorization (RMA) number and instructions. We respond within 48 hours (Monday–Friday). Write your RMA number on the mailing label and ship to:

2090 S Baker Ave, Ontario, CA 91761

For your security, return your package with an insured, trackable carrier (e.g. UPS, FedEx, USPS) and retain your receipt.

Refunds: issued to your original payment method within 5 business days after the return arrives and passes inspection. Original processing & handling charges are non-refundable.

There are no refunds or exchanges for International Orders.

For questions or comments regarding your return, please email our customer service: c.care@dbakeraid.com