Returns & Warranty

1. Return Eligibility

We accept return requests within 14 days of delivery, subject to the conditions below.

• To be eligible for return:
  
• The product must be unused
  
• In original condition
  
• Returned in the original packaging
  
• Include all accessories, manuals, and protective inserts

Returns that do not meet these conditions may be refused or subject to a restocking fee.

2. Non-Returnable Items

• The following are not eligible for return:
  
• Products that have been used
  
• Products with broken safety seals
  
• Products showing signs of wear, residue, or contamination
  
• Products returned without original packaging
  
• Products damaged due to misuse or improper handling

Due to hygiene, safety, and electrical considerations, used products cannot be resold and are therefore non-returnable.

3. Return Shipping Responsibility

• Customers are responsible for all return shipping costs unless the product is defective or incorrect.
  
• We do not provide prepaid return labels for change-of-mind returns.
  
• We recommend using a trackable and insured shipping method.

4. Damage During Return

• Products returned with damage caused by:
  
• Inadequate packaging
  
• Missing protective inserts
  
• Improper handling during return shipment

will not be refunded.

5. Restocking Fees

• A restocking fee of up to 20% may be applied in the following cases:
  
• Opened or used packaging
  
• Missing accessories
  
• Minor cosmetic damage
  
• Returns not in original condition

The fee will be deducted from the refund amount.

6. Refund Processing

• Approved refunds are issued to the original payment method.
  
• Refund processing time: 7–10 business days after inspection.
  
• Shipping charges are non-refundable.

WARRANTY POLICY

7. Limited Warranty Coverage

We provide a 2-year limited warranty from the original date of purchase.

This warranty covers:

• Manufacturing defects in materials or workmanship
  
• Failures under normal household use

8. Warranty Exclusions

• This warranty does not cover:
  
• Accidental damage, drops, or impact
  
• Glass breakage after delivery
  
• Improper use, misuse, or neglect
  
• Incorrect voltage or electrical supply
  
• Power surges or lightning damage
  
• Unauthorized repairs or modifications
  
• Normal wear and tear
  

9. Warranty Resolution

If a valid defect is confirmed:

• We will repair or replace the product at our discretion.
  
• Replacement units may be new or refurbished.
  
• Refunds are issued only if repair or replacement is not possible.

10. Proof of Defect Requirement

To process a warranty claim, we may require:

• Proof of purchase
  
• Serial number
  
• Photos or video showing the issue

Failure to provide sufficient proof may delay or void the claim.

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.
  
• Liability is limited to the purchase price of the product..

12. Governing Law

This policy is governed by the laws of the United States, without regard to conflict-of-law principles.

13. Contact

Warranty & Returns Support
support@dbakeraid.com